Website accessibility statement

This website ( is run by Online Web Store Ltd. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

How accessible is this website?
On this website you can:

  1. change colours, contrast levels and fonts using your browser or device
    zoom in up to 300% using your browser or device without the text spilling off the screen
    navigate most of the website using just a keyboard
    navigate most of the website using speech recognition software
    listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

Parts of this website that are not fully accessible
We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some embedded videos do not yet have captions
  • some embedded maps do not have alternative accessible versions
  • some third-party embedded tools may not be fully accessible
  • our homepage ‘hero image’ is partially compliant as you cannot navigate it using keyboard only

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us by:

email at
telephone on 0333 900 3322

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we are not meeting accessibility requirements, contact us using the ‘Contact’ form on this page.

Contact us by phone

Find out how to contact us.

Technical information about this website’s accessibility

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, see the non-compliance listed below.

Non accessible content
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
Some PDF documents do not comply with WCAG 2.1. We are working to ensure that all future PDF documents are compliant.

Content that is not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video
Live video streams do not have captions. This does not meet WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website
We used the following tools to help test this website:

WCAG guidelines

What we are doing to improve accessibility
We are working on a new website to improve accessibility which is currently in beta. These new beta website pages will gradually replace existing pages on this website as we roll out changes and improvements.

Bristol Office

Internet House
7 Unity Street

London Office

Marketing House
85 Great Portland Street

Edinburgh Office

Lothian House
101 Rose Street South Lane

Bamsh Digital Marketing is the trading name of Online Web Store Ltd. Online Web Store Ltd is a company registered in England and Wales with company number 08001735

© 2020 Bamsh Digital Marketing